Customer Care Representative

Headquartered in Bhubaneswar, the company runs operations centres in Odisha and two other locations. We process billions of card transactions a year for merchants, banks and software platforms.

The role

Trestlecrest is hiring a Customer Care Representative to work remotely from Chile. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our headquarters is in Bhubaneswar, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in Chile, so you get a proper employment contract, not a freelance agreement.

Key responsibilities

• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Required qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Pay and benefits

• Performance bonus.
• Public holidays observed per your country.
• Paid sick days.
• 20 days paid time off.
• Annual team retreat.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlecrest.