Customer Care Representative

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Treasure Coast Computer Services is a managed services provider with 510 employees, supporting more than 1,500 client organizations across the US.

The position:

This is a backfill for a team member who moved to another team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. A quiet workspace and good internet are required.

Job duties:

• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Prior billing or insurance call center work.
• Chat support experience.
• Zendesk, Five9 or Genesys experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Rate: $20.50 - $23.50/hr

Why work with us:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid time off.
• Equity.
• Home office stipend.
• Health, dental and vision coverage starting on day one.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We read every application and reply within about a week.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Computer Services, LLC.