Customer Care Representative

Tideridge HQ operates consumer websites and apps used by tens of millions of people each month. Advertising, subscriptions and transaction fees each bring in a significant share of revenue.

Job summary

Our team is growing and we are hiring a Customer Care Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within the US. The team meets in Chicago once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities

Follow scripts and required disclosures on recorded lines. Explain bills and payment options and take payments over the phone. Notice repeat problems and report them to your team lead. Call customers back on open issues within the promised timeframe. Complete required training and quality coaching sessions.

You'll need

3+ years of customer service, retail, hospitality or call center experience. Clear speaking voice and good listening skills. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Must pass a background check. Typing speed of at least 35 WPM. Basic computer skills (Windows, Outlook, web browsers).

Why work with us

Rate: $43,000-$56,000 annually

Health insurance. 401(k) with a 100% match up to 5%. Paid parental leave. Employee discount. Health savings account (HSA) with employer contribution. Flexible spending account.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tideridge HQ LLC.