Customer Care Representative

Who we are:

Institutional clients include pension funds, endowments and insurance companies. Regulatory oversight is constant, and the compliance department is one of the largest in the company.

About the role:

This is a newly created position. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote, but we prefer candidates within a few hours of Eastern time.

Job duties:

• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.

About you:

• 3+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits:

Rate: $21.00 - $24.00 per hour

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• 12 weeks of paid parental leave.

EOE. We participate in E-Verify.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thistleworth.