Customer Care Representative

About Sullivan Legal

Sullivan Legal has three attorneys, two paralegals and a receptionist. Case management runs on Clio, and billing is done in-house.

Overview

This is a new role. The team has doubled in size over the past year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.

Who you are

• 3+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Compensation: $20.50 - $24.00 an hour

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid sick leave.
• Paid holidays.
• Employee assistance program.

Please include a short note on why this role interests you.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sullivan Legal, LLC.