Customer Care Representative

Started in 1988 as a two-truck operation, the company is now one of the larger 3PLs in the US. Large retailers and manufacturers outsource their entire supply chain to us.

Job summary

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. We meet in person once or twice a year.

Main duties

• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.

Compensation: $20.50 to $24.50 per hour DOE.

Compensation and benefits

• Health insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• Flexible spending account.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Agencies: please do not contact us about this role.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sedgepoint Freight Solutions.