Customer Care Representative

Our transportation department runs more than 400 bus routes a day. Scuola Adriatica is a public school district with more than 40,000 students and 780 employees. Teachers work 187 days a year, with summers off.

Job summary

Scuola Adriatica is looking for a Customer Care Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across Italy.

What you'll do

• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone

Required qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM

Preferred

• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call centre work
• Chat support experience
• Knowledge of e-commerce order systems such as Shopify

What you get

• Private health insurance
• Flexible remuneration plan
• Paid training
• Meal vouchers
• Training budget

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scuola Adriatica.