Customer Care Representative

Our transportation department runs more than 400 bus routes a day. Scuola Adriatica is a public school district with more than 40,000 students and 780 employees. Teachers work 187 days a year, with summers off.

The role:

Scuola Adriatica is hiring for its Customer Care team in Turin. Full-time and part-time shifts available. Remote position. Most of the team is in Bologna, but nobody is required to come in.

Responsibilities:

• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.

Required qualifications:

• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Chat support experience.
• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.

€13,500 to €17,000/year

Pay and benefits:

• Private health insurance.
• Remote work allowance.
• Flexible remuneration plan.
• Life insurance.
• Meal vouchers.
• Paid training.
• Training budget.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scuola Adriatica.