Customer Care Representative

About the job

Since 1962, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. We started in 1962 and have grown to about 740 people. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

The previous person in this role moved to another team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within the US.

Day to day

Answer inbound calls, live chats and emails from a queue. Follow scripts and required disclosures on recorded lines. Escalate complaints that need a supervisor or another department. Process returns, exchanges, refunds and address changes.

What we're looking for

2+ years of customer service, retail, hospitality or call center experience. Able to sit at a workstation and wear a headset for a full shift. Must pass a background check.

Preferred

Zendesk, Five9 or Genesys experience. Chat support experience. Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us

Pay: $21.00 - $25.00 per hour

Health, dental and vision coverage starting on day one. 401(k) with 4% match. Paid holidays. Employee assistance program. 12 weeks of paid parental leave. Paid training.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Bank.