Customer Care Representative

About us:

The legal aid clinic helps tenants facing eviction and families appealing benefit denials. Our youth programs include after-school tutoring, mentoring and an eight-week summer camp. The office closes the week between Christmas and New Year's.

We need a Customer Care Representative. This is a full-time position based in El Paso, Texas. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is an in-person role at our El Paso location.

Main duties:

• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead

Who you are:

• 2-4 years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Desirable:

• Chat support experience
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid holidays
• Employee assistance program
• Dental insurance
• Paid training
• Referral program

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sanchez Outreach.