Customer Care Representative

San Antonio Digital is looking for a Customer Care Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in the US.

Day to day

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately

About you

• 3+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Must pass a background check

What we offer

Rate: $43,000 to $55,000 annually

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Dental insurance

A bit about us

Content moderation runs around the clock, with reviewers in multiple time zones and languages. Experiments run constantly, and most product decisions follow A/B test results.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Antonio Digital.