Customer Care Representative

Content moderation runs around the clock, with reviewers in multiple time zones and languages. Experiments run constantly, and most product decisions follow A/B test results.

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US.

In this role you will:

• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.

What we're looking for:

• 2-4 years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

The salary range for this role is $20.00 - $23.50 per hour. This range reflects base salary only.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Antonio Digital.