Customer Care Representative

Our commercial banking group lends to manufacturers, health systems and real estate developers. Most lenders have lived in the area for decades and know their borrowers.

Role overview:

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Saltcast is hiring for its Returns team in Columbus. Full-time and part-time shifts available. Remote, open to candidates across the US. We ship you a laptop and accessories before your first day.

What you'll be doing:

• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.

Qualifications:

• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

• Health insurance.
• 401(k) with company match.
• 11 paid holidays.
• Uniforms provided.
• $1,000 home office setup budget.
• Paid time off.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltcast.