Customer Care Representative

Most new business comes from referrals by existing clients. Our team is growing and we are hiring a Customer Care Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. The team meets in Norman once a quarter, travel covered. Clear written English is a must, as the team works across time zones.

The job includes: answer inbound calls, live chats and emails from a queue; explain bills and payment options and take payments over the phone; transfer calls to the right department with a warm handoff; call customers back on open issues within the promised timeframe; process returns, exchanges, refunds and address changes.

Requirements

• 2+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day.

Salary: $22.00 - $24.00 an hour

We offer paid holidays, home office stipend, paid training, health, dental and vision coverage starting on day one, 401(k) with 4% match, health insurance and three weeks of PTO to start.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RT Benefits.