Customer Care Representative

About the job

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We are headquartered in Strasbourg and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time.

The job includes: transfer calls to the right department with a warm handoff; notice repeat problems and report them to your team lead; answer inbound calls, live chats and emails from a queue.

Who you are:

3+ years of customer service, retail, hospitality or call center experience
Must pass a background check
Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Rate: $19.50 - $23.00/hr

We offer stock options, performance bonus, company laptop, co-working space stipend, paid parental leave, public holidays observed per your country and paid sick days.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Roussel Systems EURL.