Customer Care Representative - Remote

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Founded in 2001, we now have 160 employees. Our team is growing and we are hiring a Customer Care Representative - Remote.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. Strong written English is important, since much of our work is async.

IN THIS ROLE YOU WILL:

• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines

WHO YOU ARE:

• 3+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Job Type: Full-time

Pay: $21.50-$26.00/hr

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Paid sick time
• Dental insurance

Schedule:

• Monday to Friday
• 8 hour shift
• No weekends

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warren Systems, Inc..