Customer Care Representative (Remote)

Headquarters and the largest distribution center are in Sacramento. Regional distributors acquired since 1968 still operate under their local names. Commission for sales reps is paid monthly.

About the role:

This is a new position created as the team has grown over the last year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement.

Responsibilities:

• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead

Qualifications:

• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Nice to have:

• Zendesk, Five9 or Genesys experience
• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)
• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary: $22.00 - $27.00 per hour

Why work with us:

• Health insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Employee assistance program
• Home office stipend

SLA Supply is an Equal Opportunity Employer, including disability and protected veteran status.

Most hires start within two to three weeks of an offer.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SLA Supply LLC.