Customer Care Representative - Remote

Operations centers in Fort Collins and two other cities handle deposits, card services and loan servicing.

Overview:

Our team is growing and we are hiring a Customer Care Representative - Remote. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within the US. Strong written English is important, since much of our work is async.

Duties:

Meet targets for handle time, quality score and customer satisfaction. Complete required training and quality coaching sessions. Update customer records accurately. Transfer calls to the right department with a warm handoff. Escalate complaints that need a supervisor or another department. Follow scripts and required disclosures on recorded lines. Answer inbound calls, live chats and emails from a queue. Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications:

3+ years of customer service, retail, hospitality or call center experience. Comfortable using multiple screens and systems at the same time. High school diploma or GED. Must pass a background check. Basic computer skills (Windows, Outlook, web browsers).

Preferred qualifications:

Chat support experience. Bilingual English and Spanish (pay differential).

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: $22.50 - $25.00 an hour DOE.

What you get:

Health savings account (HSA) with employer contribution. 401(k) with company match. 12 weeks of paid parental leave.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Offers are contingent on a background check and drug screen.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn State Bank, LLC.