Customer Care Representative (Remote)

Small accounting firms in Florida use our engagement letter and e-signature tool, and most heard about us from a colleague. Releases go out Tuesday mornings, never on Fridays. Rendle Labs has an opening for a Customer Care Representative (Remote).

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US.

What you'll be doing:

• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.

Qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.

Job Type: Full-time

Pay: $21.00 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Health insurance

Schedule:

• Monday to Friday
• No weekends
• Day shift

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rendle Labs.