Customer Care Representative - Remote

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Denmark. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Compliance reviews outgoing client email, so expect to write carefully.

Role overview:

Looking for a Customer Care Representative - Remote who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within Denmark. Clear written English is a must, as the team works across time zones.

Essential duties and responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Update customer records accurately

What you need:

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

• Private health insurance
• Occupational pension
• Five weeks of annual leave
• Overtime compensation
• Parental leave top-up

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pedersen Rådgivning.