Customer Care Representative, Remote

Our commercial banking group lends to manufacturers, health systems and real estate developers. Juneberry Bancorp is a regional bank with over 200 branches and 8,100 employees across County Dublin.

Role overview

Juneberry Bancorp is looking for a Customer Care Representative, Remote to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in Dublin and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. You will need to be available during UK office hours, at least until 3:00 PM GMT.

Day to day

• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff

Required qualifications

• Typing speed of at least 35 WPM
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

• Company laptop
• Health insurance through our employer-of-record partner
• Flexible hours
• Wellness allowance
• Performance bonus
• Annual learning budget

Juneberry Bancorp provides equal employment opportunities to all employees and applicants.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juneberry Bancorp Ltd.