Customer Care Representative, Remote

Green Labs employs 280 people across engineering hubs in Indianapolis and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

The Customer Care Representative, Remote answers customer calls, chats and emails about orders, billing and account changes.

KEY RESPONSIBILITIES

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.

MINIMUM QUALIFICATIONS

• 3-5 years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

WHAT YOU GET

• Health insurance.
• 401(k) with 4% match.
• Paid sick leave.
• Uniforms provided.
• $1,000 home office setup budget.

EOE. We participate in E-Verify.

Offers are contingent on a background check and drug screen.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Labs LLC.