Customer Care Representative - Remote

Since 1982, the bank has grown through more than a dozen acquisitions. We serve more than two million consumer, small business and commercial clients.

The position

Cresswell Bancorp is looking for a Customer Care Representative - Remote to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our team is spread across 17 countries. Headquarters is in Bursa. This is a long-term contractor role, paid monthly in USD. Working hours overlap with Central European Time. Day-to-day communication is in Slack and Google Meet.

What you'll do

• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes

What you'll need

• 3+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Benefits

Starting pay: $26.00 to $29.50 per hour, depending on experience and certifications.

• Flexible hours
• Annual rate review
• Monthly internet allowance
• Long-term engagement

Cresswell Bancorp provides equal employment opportunities to all employees and applicants.

Send us your resume. No cover letter needed.

Please include a short note on why this role interests you.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cresswell Bancorp A.Ş..