Customer Care Representative

Who we are

Our practices cover strategy, operations, technology implementation, risk and human capital.

Racine Advisory is hiring for its Customer Care team in Racine. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US. Communication happens mostly in Slack and short video calls.

Essential duties and responsibilities

Explain bills and payment options and take payments over the phone. Answer inbound calls, live chats and emails from a queue. Update customer records accurately. Notice repeat problems and report them to your team lead. Escalate complaints that need a supervisor or another department. Document every interaction in Zendesk or Salesforce Service Cloud.

Who you are

2+ years of customer service, retail, hospitality or call center experience. Clear speaking voice and good listening skills. Basic computer skills (Windows, Outlook, web browsers). High school diploma or GED. Comfortable using multiple screens and systems at the same time. Reliable attendance. Schedule adherence is tracked.

Perks and benefits

Pay range: $21.50-$25.50/hr. Final offer will depend on experience.

Health, dental and vision coverage starting on day one. 401(k) with company match. Paid parental leave. Referral program. Employee assistance program.

Racine Advisory provides equal employment opportunities to all employees and applicants.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Racine Advisory.