Customer Care Representative

Voiceover is recorded in a closet studio lined with foam. We need a Customer Care Representative. This is a full-time position based in Norfolk, Virginia. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. On site, Norfolk.

The job includes: complete required training and quality coaching sessions; explain bills and payment options and take payments over the phone; look up orders, accounts and shipping status in the CRM and order system; meet targets for handle time, quality score and customer satisfaction; notice repeat problems and report them to your team lead.

Skills and experience

• 2+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer dental insurance, vision insurance, short- and long-term disability, 401(k) with company match and 401(k) with 4% match.

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quillforge Academy.