Customer Care Representative

A bit about us:

As a charter network of 25 schools, the organisation runs campuses in several cities.

Prairie Unified School District is hiring for its operations team in Busan. Full-time and part-time shifts available. We engage team members in South Korea as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Eastern time. Please make sure you have a quiet place to work and a solid internet connection.

Job duties:

• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction

Qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift

Bonus points:

• Knowledge of e-commerce order systems such as Shopify
• Prior billing or insurance call centre work
• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Rate: $1,450 to $1,950/month

• Paid time off
• Monthly payments via wire transfer or Wise

We review applications as they come in.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Unified School District LLC.