Customer Care Representative

Most loads are brokered through a network of about 20,000 carriers. After-hours coverage rotates every few weeks. Pinfold Freight is hiring a Customer Care Representative for our McKinney location.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is an in-person role at our McKinney location.

Responsibilities

Look up orders, accounts and shipping status in the CRM and order system. Notice repeat problems and report them to your team lead. Meet targets for handle time, quality score and customer satisfaction. Document every interaction in Zendesk or Salesforce Service Cloud. Complete required training and quality coaching sessions. Call customers back on open issues within the promised timeframe.

Who you are

3+ years of customer service, retail, hospitality or call center experience. Must pass a background check. Basic computer skills (Windows, Outlook, web browsers). Typing speed of at least 35 WPM.

Job Type: Full-time

Pay: $20.00-$23.50 an hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Uniforms
• Paid sick time
• Free parking
• Health insurance

Schedule:

• Monday to Friday
• Day shift
• No weekends

Ability to Commute:

• McKinney, TX (Required)

Work Location: In person

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pinfold Freight LLC.