Customer Care Representative

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. This role is remote. A quiet workspace and good internet are required.

What you'll do

• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system

Requirements

• 2+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits

$45,000 - $53,000 a year

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Paid time off
• Short- and long-term disability
• Tuition reimbursement
• CEU reimbursement
• Referral program

About the company

Nursing, allied health, research and support services staff work across urban and rural campuses. Magnet designation has been held at the flagship hospital for over a decade.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Perez Community Hospital Inc..