Customer Care Representative

Small enough that the owner covers shifts when someone calls out. Office staff take turns on the after-hours phone. The previous person in this role moved to another team.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Pembroke Pines, but nobody is required to come in.

Responsibilities

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.

What you'll need

• 3-5 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Job Type: Part-time

Pay: $20.00 - $24.50 per hour

Expected hours: 15 - 25 per week

Benefits:

• Disability insurance
• Vision insurance
• Paid sick time

Schedule:

• 8 hour shift
• Day shift
• No weekends

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pembroke Pines Hospice LLC.