Customer Care Representative

We serve roughly 3,000 households in and around Pawtucket. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the US.

The job includes: look up orders, accounts and shipping status in the CRM and order system; explain bills and payment options and take payments over the phone; notice repeat problems and report them to your team lead; update customer records accurately; meet targets for handle time, quality score and customer satisfaction.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked

Schedule: Four 10-hour shifts, rotating weekend day.

Salary range: $24.00 - $26.50 an hour

We offer health insurance, 401(k) with 4% match, three weeks of pto to start, referral program, employee assistance program, life insurance and paid sick leave.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pawtucket Telecom Inc..