Customer Care Representative

Everyone here is salaried. Nobody is paid on product sales. Palisadebeam Lending is a fee-only advisory practice with two advisors, a paraplanner and an office manager. Compliance reviews outgoing client email, so expect to write carefully.

The position:

Looking for a Customer Care Representative who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our headquarters is in Anaheim, and about a third of the team works remotely from other countries. We hire in Brazil through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff

Skills and experience:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

R$7,200 - R$8,100 per month

• Monthly internet allowance
• Two weeks of paid leave at year end
• Health insurance through our employer-of-record partner
• Performance bonus

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Palisadebeam Lending.