Customer Care Representative

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Ochrepoint manages assets for more than 200,000 clients through 120 offices. Dress is business casual, and suits come out for client meetings.

The position

We're looking for a Customer Care Representative to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within the US.

In this role you will

• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• High school diploma or GED

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)
• Experience handling escalations

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Expected salary range: $23.00 to $26.50 an hour, plus bonus eligibility.

Benefits

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid sick leave
• Overtime available
• Vision insurance

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ochrepoint.