Customer Care Representative

Advisors, operations, compliance and technology teams total roughly 530 people.

Overview

Northland Lending is hiring for its operations team in San Antonio. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the US.

Your responsibilities

• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation and benefits

Pay: $20.00 to $24.50 per hour

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Paid training.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We review applications on a rolling basis.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Lending LLC.