Customer Care Representative

The company:

Family-run since 1988, now on the third generation. Every truck is stocked the same way, so anyone can grab any van. We started in 1988 and have grown to about 12 people.

Role overview:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Murphy Electrical Contractors is hiring for its operations team in Houston. Full-time and part-time shifts available. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Pluses:

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

Pay: $19.50 - $23.00 per hour

• Referral program.
• $1,000 home office setup budget.
• Dental insurance.
• Uniforms provided.
• Overtime available.
• Paid time off.
• 401(k) with a 100% match up to 5%.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Electrical Contractors LLC.