Customer Care Representative

We are adding a Customer Care Representative to our operations team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. Strong written English is important, since much of our work is async.

Main duties

Look up orders, accounts and shipping status in the CRM and order system. Complete required training and quality coaching sessions. Call customers back on open issues within the promised timeframe. Meet targets for handle time, quality score and customer satisfaction. Transfer calls to the right department with a warm handoff.

Required qualifications

2-4 years of customer service, retail, hospitality or call center experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Comfortable using multiple screens and systems at the same time. Able to sit at a workstation and wear a headset for a full shift.

Nice to have

Bilingual English and Spanish (pay differential). Chat support experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us

The salary range for this role is $22.00 - $26.50/hr. This range reflects base salary only.

Health, dental and vision coverage starting on day one. 401(k) with company match. Paid holidays. $1,000 home office setup budget. Referral program. Life insurance. Short- and long-term disability.

A bit about us

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Founded in 1996, we now have 110 employees. Code review is required on every pull request, and nobody merges their own changes.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Miller Labs.