Customer Care Representative

Founded in 1997 by a group of neighbors working out of a church basement. Mid-Valley Food Bank has an opening for a Customer Care Representative.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is an in-person role at our Winston-Salem location.

Your responsibilities

• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift

Job Type: Full-time

Pay: $19.50-$21.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Paid time off
• Vision insurance
• Paid sick time
• Uniforms

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-Valley Food Bank LLC.