Customer Care Representative

Physician-owned and not part of a hospital system. Our team is growing and we are hiring a Customer Care Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US.

• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: $19.00-$23.50 per hour

We offer medical, dental and vision insurance, 401(k) with 4% match, paid holidays, paid training, employee assistance program and paid sick leave.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Memphis Pediatrics Inc..