Customer Care Representative

Who we are:

Our designers write, storyboard, build and test their own courses. Most of our work comes from repeat clients. Most of the team are former teachers.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Mazor Tutoring is hiring for its Orders team in Jerusalem. Full-time and part-time shifts available. This is an in-person role at our Jerusalem location.

What you'll do:

• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.

You'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.

Compensation and benefits:

₪8,700 - ₪10,000/month

• Pension.
• Study fund (Keren Hishtalmut)
• Car allowance.
• Meal card.
• Stock options.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mazor Tutoring Ltd..