Customer Care Representative

About Martini Coalition

The legal aid clinic helps tenants facing eviction and families appealing benefit denials. Evening and weekend events come up a few times a year.

Position summary

The person in this role is relocating, so we are hiring a replacement. Martini Coalition is hiring for its Customer Care team in Rome. Full-time and part-time shifts available. This position is on site in Rome.

Responsibilities

• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.

Required qualifications

• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Nice to have

• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

• Private health insurance.
• Flexible remuneration plan.
• Overtime paid.
• Training budget.
• Paid training.
• Meal vouchers.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Martini Coalition.