Customer Care Representative

Headquarters and the largest distribution center are in San Jose.

About the role:

Martin & Sons Supply is looking for a Customer Care Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. You get a company laptop and a headset before you start.

What you'll be doing:

• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Nice to have:

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call center work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: $28.00 to $32.00/hr

Compensation and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid holidays.
• Weekly pay.

Martin & Sons Supply provides equal employment opportunities to all employees and applicants.

We are unable to sponsor visas for this position.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Martin & Sons Supply, LLC.