Customer Care Representative

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Marketing de Graaf is hiring for its operations team in Amsterdam. Full-time and part-time shifts available. Remote within the Netherlands. The team meets in Almere once a quarter, travel covered. Good written English matters here, since most updates are written.

What you'll do:

• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Transfer calls to the right department with a warm handoff

Required qualifications:

• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• High school diploma or GED
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us:

€18.50 to €20.50 an hour

• Pension scheme
• 25 annual leave days
• 8% holiday allowance
• Bike plan
• Home office allowance

About us:

Our creative team handles branding, packaging and trade show materials for consumer product companies. Creative reviews happen every Wednesday, and anyone can sit in.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marketing de Graaf B.V..