Customer Care Representative

Most of our gift and home lines come from makers in South Holland. Our team is growing and we are hiring a Customer Care Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the Netherlands. The team meets in Rotterdam once a quarter, travel covered. A quiet workspace and good internet are required.

• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue

Qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Four 10-hour shifts, rotating weekend day.

Rate: €17.00 - €19.50 per hour

We offer bike plan, staff discount, pension scheme, overtime allowance, travel allowance, 25 annual leave days and 8% holiday allowance.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Linge Boekhandel B.V..