Customer Care Representative

Who we are:

We employ 290 people in restaurants and our support center. Restaurant support staff work out of the West Valley City office. Family owned and operated since 1954. Closed on Thanksgiving and Christmas.

About the role:

Lakereach Diner is looking for a Customer Care Representative to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. On site, Provo.

Your responsibilities:

• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

What we're looking for:

• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Bilingual English and Spanish (pay differential)
• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

Compensation: $20.50 - $24.00 per hour DOE.

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Paid holidays.
• Dental insurance.
• Three weeks of PTO to start.

Lakereach Diner is an Equal Opportunity Employer, including disability and protected veteran status.

This position requires a background check.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakereach Diner.