Customer Care Representative

A bit about us

Founded as a farmers' mutual in 1953, the company is now one of the larger mutual insurers in the US. We started in 1953 and have grown to about 320 people. January renewals keep everyone busy for a few weeks.

Job summary

Kittiwake Insurance Agency is hiring a Customer Care Representative to work remotely from Spain. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Fort Worth, the US. We are a distributed team spread across a few time zones. This is a full-time remote role. We use an employer of record in Spain, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We send you a laptop and the accessories you need on day one.

Duties

• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get

Pay: €16,000 to €19,000 annually

• Annual learning budget.
• Annual team retreat.
• Co-working space stipend.
• 20 days paid time off.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kittiwake Insurance Agency Inc..