Customer Care Representative

King Advisory is looking for a Customer Care Representative to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within the US. Communication happens mostly in Slack and short video calls.

Your responsibilities

• Process returns, exchanges, refunds and address changes
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead

Skills and experience

• 2-4 years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

What we offer

Salary: $20.50 - $22.50 per hour

• Health insurance
• 401(k) with company match
• 11 paid holidays
• $1,000 home office setup budget

Company overview

Our founder spent 20 years running plants before starting the firm in 1981. Everyone here does the work. There is no layer of partners selling and juniors delivering. Utilization target for consultants is 75 percent.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at King Advisory.