Customer Care Representative

Our founder spent 20 years running plants before starting the firm in 1981. The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the US. Communication happens mostly in Slack and short video calls.

• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

Skills and experience:

• 2-4 years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Salary: $20.50 - $23.50 per hour

We offer health insurance, 401(k) with 4% match, paid holidays, employee assistance program and weekly pay.

Agencies: please do not contact us about this role.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at King Advisory.