Customer Care Representative

Headquartered in Omaha, the company runs operations centers in Nebraska and two other locations. Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. We started in 1984 and have grown to about 8,600 people. Compliance reviews outgoing client email, so expect to write carefully.

About the role

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.

Qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Nice to have

• Experience handling escalations.
• Chat support experience.
• Bilingual English and Spanish (pay differential)

Expected salary range: $22.50 to $25.50 per hour, plus bonus eligibility.

Compensation and benefits

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid parental leave.

Kim Asset Management is an Equal Opportunity Employer, including disability and protected veteran status.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kim Asset Management.