Customer Care Representative

We process billions of card transactions a year for merchants, banks and software platforms. Advisors, operations, compliance and technology teams total roughly 1,600 people.

Job summary

We have an immediate opening for a Customer Care Representative in Baltimore. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a fully remote position open to candidates anywhere in the US.

Responsibilities

Notice repeat problems and report them to your team lead. Process returns, exchanges, refunds and address changes. Update customer records accurately. Document every interaction in Zendesk or Salesforce Service Cloud. Escalate complaints that need a supervisor or another department.

What you need

3+ years of customer service, retail, hospitality or call center experience. High school diploma or GED. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Reliable attendance. Schedule adherence is tracked. Clear speaking voice and good listening skills. Typing speed of at least 35 WPM. Must pass a background check.

Preferred

Bilingual English and Spanish (pay differential). Knowledge of e-commerce order systems such as Shopify. Prior billing or insurance call center work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Expected salary range: $42,000 to $54,000/year, plus bonus eligibility.

What we offer

Flexible spending account.

Please include a short note on why this role interests you.

New hires usually start two to three weeks after accepting an offer.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kettleloop.