Customer Care Representative

We employ 2,100 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Los Angeles and five other cities support agents and policyholders.

The position:

We are adding a Customer Care Representative to our Customer Care team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Los Angeles, but nobody is required to come in. Please make sure you have a quiet place to work and a solid internet connection.

Duties:

• Answer inbound calls, live chats and emails from a queue.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.

Preferred qualifications:

• Chat support experience.
• Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

Salary: $23.00-$28.50 per hour

Compensation and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.
• Dental insurance.

If this sounds like a fit, apply with a resume. A cover letter is optional.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keelloop Assurance Inc..