Customer Care Representative

Practice groups include labor and employment, intellectual property, tax, real estate and healthcare.

Role overview

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US.

In this role you will

• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify.
• Chat support experience.
• Bilingual English and Spanish (pay differential)

Compensation: $22.00 - $24.50 per hour

Pay and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Tuition reimbursement.
• Employee assistance program.
• Referral program.
• Paid time off.

KB Legal provides equal employment opportunities to all employees and applicants.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KB Legal Inc..